Privacy Policy

Last updated: March 4, 2025

Welcome to Color Puzzle - Relaxation Hue. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. If you don't agree with the terms described in the policy this service may not be recommended for you.

Data Controller Information

The data controller responsible for the processing of your personal information is:

• Company Name: Teksense
• Email: appsupport@teksense.io
• Business Address: 899 E Jersey St, New York

While Teksense has not appointed a formal Data Protection Officer (DPO), we have designated personnel responsible for overseeing data protection and privacy compliance. For any data protection related inquiries or to exercise your privacy rights:

• Email: appsupport@teksense.io
• Response Time: We will respond to all privacy-related requests within 45 days
• Extension: If we require additional time due to request complexity, we will notify you within the initial 45-day period and may extend the response time by an additional 45 days

1. Information We Collect

1.1 Personal Information
Our App can be used anonymously without creating an account. However, if you choose to create an account (which is optional and only required for features like leaderboard participation), we collect the following personal information:

• Public Profile Name: Only if you choose to sign in using a third-party authentication provider like Google, Facebook etc.
• Email Address: Only if you choose to sign in using a third-party authentication provider like Google, Facebook etc.
• User Account Information:
  • Account ID: A unique identifier for your account
  • Account Creation Date
  • Game Progress and Achievement Data
  • Leaderboard Rankings and Scores
  • Authentication Provider Information (if using third-party sign-in)

This account information is securely stored in our database and is used to:

• Manage your account authentication and access
• Track and display your game progress and achievements
• Maintain leaderboard positions and rankings
• Sync your game progress across devices
• Contact you regarding your account, updates, or support

1.2 Anonymous Usage Data
Whether or not you create an account, we automatically collect certain basic information about our app on your device for the purpose of improving app functionality and user experience. This information includes:

• Device Information:
  • Basic device type and operating system version
  • Device identifiers (including Firebase Installation ID and Device ID where necessary for app functionality)
  • Screen resolution and display settings
• Diagnostic Data: Anonymous crash reports and performance data used for debugging and improving the App's functionality.
• Basic Analytics: Anonymous statistics about game features used and general gameplay patterns to help us improve the game experience.

1.3 Third Party Service providers
This app utilizes Unity Ads, a third-party advertising platform. Unity Ads may collect certain information about your device and usage of the app, such as your device ID, IP address, and in-app behavior. This data is used to deliver relevant ads and for analytics purposes. Since this app targets children as well, we are using Families Self-Certified Ads SDK version of Unity Ads that take cares of the data being collected and Ads content served to the children. For more information on Unity's data collection and privacy practices, please refer to their privacy policy: https://unity.com/legal/privacy-policy

1.4 Game Progress
For anonymous users, game progress is stored locally on your device. If you choose to create an account, your progress can be synchronized across devices.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Maintain Our Service: Ensuring the App functions as intended and providing necessary customer support.
• To Communicate with You: Sending you administrative information, updates, security alerts, and responses to your inquiries.
• To provide a better in app experience: We use your User ID just as a unique identifier to distinguish you from other users in the app. Your public profile name is shared with other users within the app so you can be recognized as a competitive player on the Leaderboard.

2a. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring network security.
• Legal Compliance: Processing necessary to comply with applicable laws and regulations.
• Consent: Where required by law, we will process your data based on your explicit consent, which you can withdraw at any time.

2b. International Data Transfers

We may transfer your personal information to countries outside your country of residence for processing and storage. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions issued by competent authorities
• Other valid transfer mechanisms as required by applicable laws

3. Information Sharing and Disclosure

We do not sell or trade your personal information to third parties. However, we may share your information in the following situations:

• With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as authentication providers. These service providers are contractually obligated to protect your information.
• For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure your information, no security measure is completely foolproof, and we cannot guarantee the security of your information.

4a. Data Retention

We retain different types of information for specific periods:

• Account Information:
  • Active accounts: Retained while your account remains active
  • Inactive accounts: Deleted after 24 months of inactivity
  • Upon request: Deleted within 45 days of your deletion request
• Game Progress:
  • Active accounts: Retained while account is active
  • Deleted upon account deletion or specific request
• Usage Analytics:
  • Retained in anonymized form for up to 26 months
  • Raw analytics data deleted after 14 months
• Communication Records:
  • Support emails and communication: Retained for 24 months
  • Transaction records: Retained as required by law (typically 7 years)

If you want us to delete your information, you need to email us at appsupport@teksense.io and ask us to delete your data. To fully delete your information from our systems, please contact us directly.

4b. Cookies and Tracking Technologies

Our App uses the following types of cookies and similar tracking technologies:

• Essential Cookies: Required for basic app functionality and security
  • Authentication tokens
  • Security-related cookies
  • Session management
• Analytics Cookies: Help us understand how users interact with our App
  • Firebase Analytics
  • Performance monitoring
  • Crash reporting
• Preference Cookies: Remember your settings and choices

You can control cookie preferences through your device settings. However, disabling certain cookies may limit app functionality.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Information about Sharing: You have the right to know whether and with whom your personal information is shared.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request that we delete your personal information.
• Restriction: You can request that we limit the processing of your personal information.
• Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at appsupport@teksense.io. We will respond to your request within 45 days. If we need more time, we will notify you of the reason and extension period in writing.

5a. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, including:
  • Categories of personal information collected
  • Categories of sources from which information is collected
  • Business purpose for collecting or selling information
  • Categories of third parties with whom we share information
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: While we do not sell your personal information, you have the right to opt-out if we ever decide to do so.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, you can contact us at appsupport@teksense.io. We will respond to verifiable consumer requests within 45 days.

5b. Virginia Privacy Rights (VCDPA)

If you are a Virginia resident, you have specific rights under the Virginia Consumer Data Protection Act (VCDPA). These rights include:

• Right to Access: You have the right to confirm whether we are processing your personal data and to access such personal data.
• Right to Correction: You have the right to correct inaccuracies in your personal data.
• Right to Deletion: You have the right to delete personal data provided by or obtained about you.
• Right to Data Portability: You have the right to obtain a copy of your personal data that you previously provided to us in a portable and readily usable format.
• Right to Opt-Out: You have the right to opt out of:
  • The processing of personal data for targeted advertising
  • The sale of personal data
  • Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you

To exercise your VCDPA rights, please contact us at appsupport@teksense.io. We will respond to your request within 45 days. If we need more time, we will notify you of the reason and extension period in writing. While we do not charge a fee to process or respond to your verifiable request, we reserve the right to charge a reasonable fee or refuse to act on the request if it is manifestly unfounded, excessive, or repetitive.

You also have the right to appeal our decision regarding your privacy rights request. To file an appeal, please contact us at appsupport@teksense.io with the subject line "VCDPA Appeal." We will respond to your appeal within 60 days.

6. Opting Out of Data Sharing

While we do not sell your personal information, we understand you may want to limit how your information is shared. You have the following options to control your data:

• Essential Service Providers: Some data sharing with our service providers (such as authentication providers) is necessary to provide our core services. This sharing cannot be opted out of while using our App.
• Optional Data Sharing: For any optional data sharing:
  • Email us at appsupport@teksense.io with the subject line "Data Sharing Opt-Out"
  • Include your account email address and specify which types of sharing you want to opt out of
  • We will process your request within 45 days and confirm once completed
• Complete Opt-Out: If you wish to completely opt out of all non-essential data sharing, you can delete your account, which will remove all your personal information from our systems.

7. Third-Party Services

Our App may contain links to third-party websites and services. We are not responsible for the privacy practices or the content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

8. Children's Privacy

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: appsupport@teksense.io

By using our App, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Color Puzzle - Relaxation Hue with your information!